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Click "Return or exchange" inside your latest order, choose the items, and select refund or instant exchange. A prepaid label + QR code is generated immediately.
Need help? Type return status and I can check whether the label has been scanned.
Open Account → Orders to see live carrier events, proof-of-delivery, and estimated arrival. Each shipment card mirrors your WooCommerce tracking so there's no need to leave chat.
Tip: reply "track + order number" to auto pull the latest update.
Most duplicate charges are temporary authorizations. Banks usually release the pending amount within 24 hours once the first payment settles.
If the duplicate remains, attach a screenshot here and we'll escalate it with the payment gateway team.
Use a microfiber cloth with 70% isopropyl alcohol for the exterior, remove pads weekly, and let them air dry for 30 minutes before use. Avoid direct heat to protect the battery cells.
We recommend replacing the ear cushions every 6 months for optimal comfort.
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To update your billing information, log into your account and go to the billing section. Here, you can edit your billing details as needed.
We accept various payment methods including credit cards, debit cards, and PayPal. Ensure your payment details are up to date to avoid any issues.
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